EposDirect includes complete refund and return management — cash, card, exchange, and credit note. HMRC compliant, staff-controlled, and fully auditable. £399 + VAT once.
Everything included in one £399 + VAT one-time licence — installed free by our UK team.
Refund and return management is a significant operational challenge — particularly for retail and hospitality businesses handling high volumes of transactions. EposDirect EPOS software includes comprehensive refund management in every licence. Process cash refunds, card refunds, exchanges, and credit notes — all with full audit trails, staff authorisation controls, and HMRC-compliant documentation. Manager approval can be required for high-value refunds. Every refund is linked to the original transaction for complete accountability.
Process full or partial refunds on any transaction. Return individual items from a multi-item purchase — accurate refund calculation automatically.
Refund to the original payment method, cash, or issue a credit note. Handle any customer return scenario appropriately.
Issue redeemable credit notes instead of cash refunds. Retain customer spend within your business.
Require manager approval for refunds above a configurable threshold. Prevent unauthorised high-value refunds.
Every refund is logged with staff ID, original transaction, reason, and method. Complete accountability for all refund activity.
Returned products are automatically re-added to your stock levels on refund — accurate inventory without manual adjustment.
Pay £399 + VAT once. No monthly software fees. FREE setup by our UK team on your existing hardware.
Yes — complete refund and return management is included in every EposDirect licence at no additional cost. No monthly returns management module fee.
Yes — configure a refund threshold above which manager approval is automatically required. This prevents unauthorised high-value refunds and maintains cash handling accountability.
Yes — when a return is processed, returned items are automatically re-added to your stock count. No manual stock adjustment needed.
Yes — EposDirect generates refund reports by staff member, showing refund amounts, frequencies, and patterns. Identify any unusual refund activity immediately.
Yes — issue redeemable credit notes as an alternative to cash refunds. Credit notes are managed in EposDirect and redeemed automatically on future purchases.
EposDirect EPOS software works across every UK business sector.